Maybe it is just me but I don’t think so.
I have been trying for nearly 2 months to get
SafePay Solutions to deposit my money they are holding
into my bank account. My transaction has been in the
“pending” stage all this time. My numerous support
tickets have all gone unanswered.
2 weeks ago I gave them a deadline of March 26th to
either have my money in my bank account or a response
to any of my support tickets, other wise my messages
would be directed to other places besides their support
system.
HHCTB?
Today is the day…March 26th.
I have not received a response nor is the money in my
bank account. I have just sent them an update to keep
them informed that I am indeed sending messages outside
of their support system.
If others are having the same problem I would love to
hear about it. Here is a link for the complaint form
from the NEVADA CONSUMER AFFAIRS DIVISION.
www.fyiconsumer.org/Forms/ComplaintFormReno.pdf
I am off to fill it out and send it off now.
Cindy
Anyone Having trouble with SafePay Solutions? has 20 Comments
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March 27th, 2009 at 8:42 pm
I don’t use SafePay and now I think that I am very glad I didn’t sign up for it. Thanks for the warning.
Janie
March 28th, 2009 at 2:19 am
I have never used SafePay, however I know alertpay was having issues with credit cards and weren’t takeing them. I don’t
know if those issres have been resolved as yet. I submited a support ticket with alertpay and they did answer me and said they were working on the issues and expected to have them resolved as fast as they could.
March 28th, 2009 at 7:01 am
Hi Cindy,
We do sympathize with your situation having been scamed previously. It sounds very much as though you are going about things the correct way. It may be worth while contacting the likes of “Scambusters”. Good luck
Terry & Gail
March 29th, 2009 at 2:16 am
Greetings Cindy,
SafePay is one payment processor I signed up for because a particular website said that was their processor of choice. I’ve never used it–it just gathers digital dust in my bookmarks. Thanks for the heads-up. I’m with Tom. Use AlertPay, as it seems the best of the lot.
Kindest regards,
Andreas Krokene.
March 31st, 2009 at 5:36 am
Thanks for the warning. I almost decide to sign up, now i change my mind.
April 5th, 2009 at 2:37 pm
Hi Cindy,
I don’t use SafePay myself but I know many who have the same problem. I suspect that the issues may be tied to the banking crisis in the US, but that is just my guess. I truly prefer AlertPay as an online payment processor over anything else. Their fees are reasonable, and they are good at communicating.
AlertPay has had problems with their credit card processing, but they offer alterneratives for funding your account in the meantime. I wasn’t able to transfer funds from AlertPay to my bank account for a short while when my bank changed their rules on AlertPay, but I found customer support to be great in keeping me informed of progress. They also have a blog to address issues.
I hope you find a solution to your Safepay issue, and that others in the same boat do too. I know people who have a lot of money tied up there. Maybe someone will have some good suggestions on how to get it done!
April 6th, 2009 at 10:41 pm
I have been using SafePay since 2006. I had never had any problems with them until my March 11th request. It still shows pending and SafePay will not answer my support tickets.
I wish they would at least have the guts to give us an explanation instead of just silence with no way of communicating with them.
April 7th, 2009 at 6:10 pm
Well, I do now have a phone # for them but the gal was not very helpful at all she suggested a support ticket . She also allowed me to leave a message but I do not think anyone will be responding to it.
775-686-2419
I also logged a complaint with the Consumer Affairs website and mine is showing along with many others.
A response would be nice. Even if it is not what we want to hear.
Keep in mind the merchants are not getting paid either. So this has a trickle down effect. SafePay Solutions would be holding Merchant commission money and that is really not good.
I hope their phone rings off the hook. She probably will be calling in sick tomorrow.
April 10th, 2009 at 3:24 am
Hi All,
Was surfing looking for others having issues with SafePay. I am as well. Same issues as it seems the others are. Not certain what the answer is with the exception of what’s already being done.
They have $500.00 of mine as well with no response to support tickets or phone calls.
April 12th, 2009 at 9:58 am
I am not sure of the answer either Chuck but I call them almost daily, I am sure it isn’t doing any good but it makes me feel better. The office managers name is Tiffany, she has such a sweet voice. It is really hard to get angry at her.
April 12th, 2009 at 10:01 am
Your welcome Janie.
April 12th, 2009 at 10:02 am
Your lucky you do not have any money there Karen.
April 12th, 2009 at 10:03 am
Glad I could help Andreas
April 12th, 2009 at 10:04 am
Yes AlertPay is not taking CC at the moment.
I have not had any trouble with AlertPay.
Cindy
April 12th, 2009 at 10:11 am
Richard, I have used them for awhile too. Not until recently has this been happening.
April 15th, 2009 at 3:14 pm
Hi Cindy,
Like you experiencing problems with SafePay Solutions as well. No response to support tickets and no return phone calls. SafePay isn’t too Safe. Beware folks.
April 19th, 2009 at 3:37 pm
Nothing new to report to you either Chuck.
I certainly wish I had an update, OF ANY KIND
Cindy
April 20th, 2009 at 6:47 am
I just found out they are holding a payment I sent to an a program I joined. They are actually holding 49 payments from people who used their credit cards to join this program at $19.95 each. When they tried to get their money they have disabled their account. Also check this out
and warn everyone not to use Safepay . digg.com/d1p8Nl
digg.com/d1p8Nl
April 21st, 2009 at 7:05 pm
I hear you Jim. Please tell everyone!!
I am not sure what else we can do.
I have a comment posted to that site you mentioned and I have also file a written complaint.
We can all hope for the BEST!
June 9th, 2009 at 2:52 am
I’ve been using SafePay Solutions (safepaysolutions.com) since October 2008 and have processed many, many payments through them as a faithful merchant. I requested funds of 1,477.95 in January 2009 to get my money out from their account. After numerous and repetitive pleading on the status of my withdrawal request, I got ABSOLUTELY NO RESPONSE whatsoever. They claim money will be sent 8-12 days via check. Even after waiting 3 months, there is no money to be found anywhere.
No funds were withdrawn and sent to me. I then submitted another inquiry asking help on a customer making a payment to me–a payment/deposit issue. Within 24 hours, I got a response from a person named Maria who gave me some advice. Isn’t it funny how they are very quick to respond to support issues related to GETTING MONEY, but will NOT respond to inquiries about WITHDRAWING the money???
Obviously, this company is still actively seeking to get more and more money from their merchants but are not sending the money once they have sucked it from the merchant.
THIS COMPANY IS CLEARLY SCAMMING PEOPLE AND CANNOT BE TRUSTED. I have a large chunk of money that I am wanting to claim and whoever will help me get my money back, I will compensate you well and/or split the profits from whatever you can collect from them.
This company makes it very hard to contact them (what a surprise). Their address is supposedly located in Nevada:
SafePay Solutions, Inc.
1 East Liberty St – 6th Floor
Reno, NV 89504
Safepay Solutions Inc
1105 Terminal Way,
Reno, NV 89502-2158
Safepay’s Live Phone Number (they did answer during business hours): 775-686-2419 – Ask for Greg Stewart or David Finn – the office manager’s name is Tiffany
Google the company name and you’ll get tons of complaints
When I went to contact that company located over there, an offshore rep answered and said it was a government grant company and they never heard of SafePay Solutions.
Obviously, I am extremely frustrated, upset and feel scammed!!! This company is blatantly stealing merchant’s money. If you wish to contact me to help me collect, email me at fivestarsw(at)gmail.com.
Safepay Solutions: if you wish to contact me so I can post a response that you did what you said you were going to do, you can also contact me at fivestarsw(at)gmail.com